Commerce operations tool
Our own operations tool: orders and invoices in one window, and replies too.
What changes
The windows that used to be opened one per sales channel collapse into one. Orders and invoices are handled on the same screen, and inquiries get answered there too.
Where we made it stop
Every channel can do a different subset of the work. Listing, shipping, inquiry handling and prior approval are therefore modelled as separate capabilities. A channel that lacks one never shows the button for it. We chose to remove the places where something looks available and then fails later.
What it cost us
Every new channel sends us back to the shared interfaces. When a channel did not fit the existing capabilities we split the interfaces again instead of bending the channel to fit. Adding a channel got slower by exactly that much.
Where it stands
It is running now. There was no order for it. We built it and opened it, and we still work on it.
If you need something like this built
- info@divine-company.co.kr
- Phone
- 070-8955-2815
- Address
- Seoul Seongbuk-gu 713 Bugaksan-ro, Unit 3-307